Help Desk Specialist
At AMOREM we exist to transform the way people view and experience serious illness and end of life and foster a culture of compassionate, innovative care.
As individual and teams, we embrace our mission to provide quality, thoughtful, loving care to patients and support to their families and offer education and grief support to communities served.
We RAISE the bar by living our values of Respect, Accountability, Integrity, Stewardship and Excellence every single day.
Our people are our product, and the Help Desk Specialist plays a key role by providing hardware and software support for end user devices to ensure maximum uptime and efficiency.
As a Help Desk Specialist, you will:
Manage Help Desk tickets in a timely manner Respond to customer (staff) issues via phone, email, text and computer chat Run diagnostics to resolve issues Maintain hardware (including cell phones) and accessories inventory to meet the needs of the organization Repair hardware components and accessories as applicable Process and maintain all hardware and accessories warranty replacements Distribute and collect hardware components and accessories to customers to ensure each customer has IT tools needed to perform their role WHAT AMOREM OFFERS YOU:
Competitive pay, based on experience Excellent benefit package 403(b) retirement plan with non-elective employer contribution of 3% plus company match for eligible team members Professional development Generous paid time off WHAT YOU BRING TO AMOREM:
Associate's Degree in computer technology or related field High attention to detail Exceptional computer skills, including Microsoft Office Suite Exceptional customer service skills Strong verbal and written communication skills AMOREM is an Equal Employment Opportunity (EEO) EmployerPI225916023 Recommended Skills Attention To Detail Communication Customer Service Diagnostic Skills Diseases And Disorders Hardware Infrastructure Estimated Salary: $20 to $28 per hour based on qualifications.
As individual and teams, we embrace our mission to provide quality, thoughtful, loving care to patients and support to their families and offer education and grief support to communities served.
We RAISE the bar by living our values of Respect, Accountability, Integrity, Stewardship and Excellence every single day.
Our people are our product, and the Help Desk Specialist plays a key role by providing hardware and software support for end user devices to ensure maximum uptime and efficiency.
As a Help Desk Specialist, you will:
Manage Help Desk tickets in a timely manner Respond to customer (staff) issues via phone, email, text and computer chat Run diagnostics to resolve issues Maintain hardware (including cell phones) and accessories inventory to meet the needs of the organization Repair hardware components and accessories as applicable Process and maintain all hardware and accessories warranty replacements Distribute and collect hardware components and accessories to customers to ensure each customer has IT tools needed to perform their role WHAT AMOREM OFFERS YOU:
Competitive pay, based on experience Excellent benefit package 403(b) retirement plan with non-elective employer contribution of 3% plus company match for eligible team members Professional development Generous paid time off WHAT YOU BRING TO AMOREM:
Associate's Degree in computer technology or related field High attention to detail Exceptional computer skills, including Microsoft Office Suite Exceptional customer service skills Strong verbal and written communication skills AMOREM is an Equal Employment Opportunity (EEO) EmployerPI225916023 Recommended Skills Attention To Detail Communication Customer Service Diagnostic Skills Diseases And Disorders Hardware Infrastructure Estimated Salary: $20 to $28 per hour based on qualifications.
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